Introduction to the Hotel Management Program

Hotel Management Program

(Implemented under the Specialized Program Framework)

Overview

The Bachelor’s Program in Hotel Management is designed with a strong application-oriented focus and implemented under a specialized training framework to develop highly professional and competitive human resources for the accommodation and hotel services industry.

The program was comprehensively updated in 2024. In addition to building on the Faculty’s accumulated teaching experience, it was benchmarked against internationally recognized programs such as Vatel Hotel & Tourism Business School (France), known for integrating theory with practice; Swiss Hotel Management School (SHMS), Switzerland, renowned for luxury hospitality management education; and the University of Houston (United States), recognized for its strong business management approach to the service industry. This benchmarking ensures that students acquire a modern body of knowledge and professional skills aligned with international standards.

Program Objectives

The program aims to develop future hotel managers who possess sound ethical qualities, solid professional knowledge, strong practical skills, and a professional service mindset. Graduates will be equipped to work in accommodation, food and beverage, and leisure and entertainment businesses in Vietnam and abroad, while also possessing the capacity to establish their own ventures in the hospitality industry.

Specifically, the program focuses on developing the following competencies:

Management and Operational Competence: Students develop an understanding of and the ability to manage core operations in key hotel departments, including Front Office, Housekeeping, Food and Beverage, and Sales.

Business and Financial Competence: Students are able to analyze markets, develop marketing plans, manage revenue, control costs, and evaluate the business performance of accommodation establishments.

Customer Service Mindset: Students gain an understanding of customer psychology and behavior, enabling them to design and deliver outstanding service experiences while effectively handling unexpected situations to maintain customer satisfaction and loyalty.

Global Integration and Professional Development Skills: Students develop proficiency in soft skills, foreign languages, and information technology applications in management, preparing them to adapt and advance in multicultural working environments.

Curriculum and Study Pathway

The program is delivered over four years with a total of 122 credits and is logically structured to develop students’ comprehensive competencies through a balanced combination of theoretical knowledge and practical experience.

Foundational Knowledge: Students study general courses in economics, management, marketing, finance, and law, with practical examples from the hotel industry integrated into the learning process. In addition, foundation courses such as Introduction to Tourism, Foundations of Vietnamese Culture, and Tourism Service Quality Management provide students with a broad understanding of the tourism and hospitality industry and the factors shaping its development.

Disciplinary Knowledge: At this stage, students explore hotel operations and management in greater depth through courses such as Human Resource Management, Tourism Marketing, Hotel and Restaurant Investment Management, and Food Hygiene and Safety. In particular, the course Hotel Management Software enables students to become familiar with and practice using modern property management systems commonly adopted by major hotels, an important competency highly valued by employers.

Specialized Knowledge: Students receive intensive training in core professional areas that form the foundation for their future careers.

Compulsory Courses: Hotel Front Office Operations and Hotel Housekeeping Operations are two core courses that enable students to master the operating procedures of two of the most important departments within a hotel.

Elective Courses: The program allows students to develop expertise in different areas according to their individual career orientation:

Group 1 – Food and Beverage: Designed for students seeking careers in the F&B sector, with courses such as Restaurant Operations and Bar Organization and Operations.

Group 2 – Management: Focuses on managerial competencies through courses such as Restaurant Management and Hotel Front Office Management.

Group 3 – Travel and Tourism: Broadens students’ knowledge of the travel sector through courses such as Tour Guiding Operations and Travel Business Management, enabling them to develop a more comprehensive understanding of the tourism industry.

Practical Training and Internship

The program places strong emphasis on real-world experience. Practicum 1 & 2and the Graduation Internship are conducted at reputable partner enterprises. During these activities, students not only observe professional operations but also directly participate in actual job positions under the guidance of experienced managers, allowing them to gain valuable practical knowledge and experience beyond the classroom.

Career Opportunities

With a solid foundation of professional knowledge and practical skills, graduates of the Hotel Management program have access to a broad range of promising career opportunities:

Specialist, Supervisor, and Managerial Positions in Hotels and Resorts: Graduates may begin in professional positions in departments such as Front Office, Housekeeping, Sales, Marketing, and Food and Beverage, with opportunities to progress to supervisory and departmental management roles.

Positions in Leisure, Entertainment, Event, and Conference Businesses: Graduates can apply their service management competencies in integrated resorts, convention centers, and professional event management companies.

Specialist Positions in Government Tourism Authorities: Graduates may participate in tourism administration, policy development, and tourism promotion activities at relevant government departments and agencies.

Researchers and Lecturers at Tourism and Hospitality Institutions: Graduates may pursue academic careers in research and education at universities, colleges, and research institutes specializing in tourism and hospitality.

Entrepreneurship in Accommodation and Related Services: Graduates may establish and operate their own businesses, such as boutique hotels, premium homestays, hotel management service companies, or other supporting hospitality services.

Download the Detailed Curriculum here